CRM

CMeghirditchian
Miembro

Livechat not working on website | help!

resolver

Hi,

 

We have a chatbot from Hubspot live on our website but it's not appearing anymore. 

 

I have already tried deactivating and activating the chatbot, but it didn't work. 

 

Could someone help me solve this? Thanks!

The website is: www.nocnocstore.com

Cecilia

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3 Soluciones aceptadas
karstenkoehler
Solución
Miembro del salón de la fama | Partner
Miembro del salón de la fama | Partner

Livechat not working on website | help!

resolver

Hi @CMeghirditchian,

 

Generally, HubSpot has a troubleshooting instruction here: https://knowledge.hubspot.com/conversations/chat-widget-is-not-appearing-on-your-pages

 

However, the live chat seems to be working fine for me:

 

karstenkoehler_0-1669617427712.png

 

I'd recommend clearing cache / cookies in your browser and disabling browser extensions which might conflict with the chat.

 

Best regards!

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

Did my post help answer your query? Help the community by marking it as a solution.

Ver la solución en mensaje original publicado

franksteiner79
Solución
Asesor destacado

Livechat not working on website | help!

resolver

Hi @CMeghirditchian 

 

It works fine for me. The troubleshooting guide @karstenkoehler shared should help you get to the bottom of this. The two most common issues I've seen when this happened, was either the availability or the audience settings for the chatflow that caused it to not show again.

 

Screenshot 2022-11-25 at 15.35.42.png

 

 

 

 

 

 

 

 

 

Cheers

Frank

 

 

 

 

 

 

 

 

 

 

Found my comment helpful? Great! Please mark it as a solution to help other community users.


Frank Steiner

Marketeer | HubSpot Expert | CRM Consultant

InboundPro

Let's Talk About Your Project

Ver la solución en mensaje original publicado

deepikaverma
Solución
Guía | Partner
Guía | Partner

Livechat not working on website | help!

resolver

Hi @
But for me its working very well, Please open your website in pvt window or check the LiveChat settings.

deepikaverma_0-1669615641423.png

 



Thanks!

Ver la solución en mensaje original publicado

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3 Respuestas 3
deepikaverma
Solución
Guía | Partner
Guía | Partner

Livechat not working on website | help!

resolver

Hi @
But for me its working very well, Please open your website in pvt window or check the LiveChat settings.

deepikaverma_0-1669615641423.png

 



Thanks!

0 Me gusta
franksteiner79
Solución
Asesor destacado

Livechat not working on website | help!

resolver

Hi @CMeghirditchian 

 

It works fine for me. The troubleshooting guide @karstenkoehler shared should help you get to the bottom of this. The two most common issues I've seen when this happened, was either the availability or the audience settings for the chatflow that caused it to not show again.

 

Screenshot 2022-11-25 at 15.35.42.png

 

 

 

 

 

 

 

 

 

Cheers

Frank

 

 

 

 

 

 

 

 

 

 

Found my comment helpful? Great! Please mark it as a solution to help other community users.


Frank Steiner

Marketeer | HubSpot Expert | CRM Consultant

InboundPro

Let's Talk About Your Project
karstenkoehler
Solución
Miembro del salón de la fama | Partner
Miembro del salón de la fama | Partner

Livechat not working on website | help!

resolver

Hi @CMeghirditchian,

 

Generally, HubSpot has a troubleshooting instruction here: https://knowledge.hubspot.com/conversations/chat-widget-is-not-appearing-on-your-pages

 

However, the live chat seems to be working fine for me:

 

karstenkoehler_0-1669617427712.png

 

I'd recommend clearing cache / cookies in your browser and disabling browser extensions which might conflict with the chat.

 

Best regards!

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

Did my post help answer your query? Help the community by marking it as a solution.