Live chat not working (WordPress)

C4U
Member

I have installed the HubSpot WordPress plugin and connected it to the Hubspot account. 

 

I've set up live chat and followed all the advice to ensure it is switched on and live. 

 

I've tried to debug by clearing the cache and by deactivating all but essential plugins and following the advice already on the forum for the same topic but it still doesn't load. 

 

The HubSpot code is visible when reviewing the console. 

 

The website is: https://creativesforyou.com

0 Upvotes
3 Replies 3
Josh
Recognized Expert | Platinum Partner

Hi @C4U,

 

Can you send a  screenshot of the settings for "Target" and "Display" for the chatflow?




Did this post help solve your problem? If so, please mark it as a solution.

Josh Curcio

HubSpot support and inbound marketing for OEMs, contract manufacturers, and industrial suppliers.
HubSpot Platinum Partner & HubSpot Certified Trainer

0 Upvotes
C4U
Member

Hey Josh - Please see the attachments. 

 

Screenshot 2020-10-30 at 13.24.19.pngScreenshot 2020-10-30 at 13.24.35.pngScreenshot 2020-10-30 at 13.25.00.png

0 Upvotes
Mike_Eastwood
Key Advisor | Gold Partner

Hi @C4U 

 

There are some issues with your theme that might be enough to stop the HubSpot Javascript firing.

 

This is the error report I can see:

 

Screen Shot 2020-10-31 at 1.23.13 PM.png

If you contact your developer, or the person that supplied you the WordPress theme, they can probably resolve these issues.

 

Once you've resolved those issues it should be easy to get you chat working.

 

Let me know if you need help.

Mike