CRM

NAIJAED
Member

Live chat not visible on Shopify

SOLVE

Hello, 

 

Having issues with Chat  not showing on my Shopify website: https://styleshops.com.ph 

 

I've followed all of the steps to setup a chat flow. 

- Created flow 

- Installed tracking code

- Chatflow target is: styleshops.com.ph

- No exclusions

- Availability is set 9am-7pm weekdays

 

I've cleared cache, tried across multiple browsers & devices. 

 

No other chatbots or conflicting plug-ins. 

 

I've gone through all advice on this article: https://knowledge.hubspot.com/chatflows/chat-widget-is-not-appearing-on-your-pages

 

Hope anyone can help. Thanks!

1 Accepted solution
Lucila-Andimol
Solution
Thought Leader | Platinum Partner
Thought Leader | Platinum Partner

Live chat not visible on Shopify

SOLVE

Hey @NAIJAED 

I can also confirm that the chat is online on your website.

Some time it takes a couple of minutes to become available

and sometime you cannot see it if you are in editor mode in your website.

Glad to see the mystery is solved.

If you can please mark this question as solve so that this could hep other users too.

María Lucila Abal | COO Andimol | Accredited Partner
HubSpot Expert, Community Hall of Fame & Certified Trainer (12+ years)

Have questions? Get answers:

Get Premium Support

Did my post help answer your question? Mark this as a solution.

View solution in original post

2 Replies 2
Lucila-Andimol
Solution
Thought Leader | Platinum Partner
Thought Leader | Platinum Partner

Live chat not visible on Shopify

SOLVE

Hey @NAIJAED 

I can also confirm that the chat is online on your website.

Some time it takes a couple of minutes to become available

and sometime you cannot see it if you are in editor mode in your website.

Glad to see the mystery is solved.

If you can please mark this question as solve so that this could hep other users too.

María Lucila Abal | COO Andimol | Accredited Partner
HubSpot Expert, Community Hall of Fame & Certified Trainer (12+ years)

Have questions? Get answers:

Get Premium Support

Did my post help answer your question? Mark this as a solution.

CC-Oliver
Contributor | Partner
Contributor | Partner

Live chat not visible on Shopify

SOLVE

Hi @NAIJAED, I can see the chat widget on your site:

CCOliver_0-1718702610566.png

Perhaps you were experiecing a delay?

 

0 Upvotes