Live chat error

I just put the chatbox on my moodle website, when any user tries to chat with me, it seems another person chats me, I mean the name appears to me is not the sender but another user, it happens with all chats.

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Community Manager
Community Manager

Live chat error

Hello @AMohamed2, just to confirm another user is a current user in your account or a customer that you previously chated?  The more information, screenshots, and details you can provide, the better I can advise on the next steps.

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