Live Chat no assigning Contacts
Jun 1, 2020 1:05 AM
Is there a possibility to assign the contact that comes through from the website live chat after they submit the email.
As per the current setup, a contact is created when someone submits their email in the live chat, however, the contact does not get assigned to the user who is chatting with the customer on the website.
Only the chat flow / conversation is assigned to the user (and not the contact)
how do i assign the contact directly to the user who the conversation is assigned to?
TIA for the help