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Live Chat and Chatbot Configuration

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RVillamayor

‎Jul 22, 2022 3:15 AM

Member

It seems that there is no automation the process of switching between a life chat and bot. It would be great if this feature will be available so we can configure and automate and set the timings for each communication (online and offline) simultaneously.

Chat
0 Upvotes
1 Reply 1
kvlschaefer
Community Manager

‎Jul 22, 2022 12:41 PM

Community Manager

Hi @RVillamayor,

 

Thank you for reaching out; that is a great suggestion and I appreciate you explaining how it would help you out. Currently, our product team reviews all feature requests submitted on the Ideas forum. I highly encourage you to submit this feature! 

 

Our product team can read your specific use case and understand why this would be a useful functionality or change. It also helps other customers facing the same issue to advocate for its implementation on your behalf by upvoting on the thread as well. 

 

Thank you,

Kristen


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Live Chat and Chatbot Configuration
Sales
Jul 22, 2022