It seems that there is no automation the process of switching between a life chat and bot. It would be great if this feature will be available so we can configure and automate and set the timings for each communication (online and offline) simultaneously.
Thank you for reaching out; that is a great suggestion and I appreciate you explaining how it would help you out. Currently, our product team reviews all feature requests submitted on the Ideas forum. I highly encourage you to submit this feature!
Our product team can read your specific use case and understand why this would be a useful functionality or change. It also helps other customers facing the same issue to advocate for its implementation on your behalf by upvoting on the thread as well.