Live Chat Not Showing

[BHales]

Hi Guys, 

Having issues with Chat flows not showing on my website: www.foursix.social

I've followed all of the steps to setup a chat flow. 

- Created flow 

- Installed tracking code

- Chatflow target is: www.foursix.social

- No exclusions

- Availability is set 9am-9pm daily

I've cleared cache, tried across multiple browsers & devices. 

No other chatbots or conflicting plug-ins. 

I've gone through all advice on this article: https://knowledge.hubspot.com/chatflows/chat-widget-is-not-appearing-on-your-pages

I've tried this across mutliple flows - none of them show up on the site when activated. 

No custom CCS blocking it.

Any ideas would be welcomed!

[Jnix284 · Accepted solution]

Hi @BHales I took a quick peek at the code on your website and I can verify that the script for the chat is enabled:

I think the issue is that you've used www.foursix.social as the target, but your live website doesn't include the www subdomain:

https://foursix.social/

If you're redirecting the www. to the non-www. then the chat script won't fire because the page domain configured doesn't match exactly.

changing the chatflow target should do the trick.

[BHales]

Ahhh that's it!

[Jnix284]

Perfect - it's working as expected now 🙂

[BHales]

Legend, thank you!

[Jnix284]

You're welcome @BHales, have a great weekend!