CRM

twj1522
Member

List contact totals not matching Sequence Contacts who finished totals

SOLVE

I'm trying to create a list of the contacts who finished a specific sequence, it doesn't matter how, just that they finished.

I used the create list button and created the list. However, when I look at the list the total contacts do not match the total number of contacts that finished.

I've done this with 4 sequences and only 1 list has matched the sequence finished data.

What would cause a contact to not be pulled into the list?

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1 Accepted solution
twj1522
Solution
Member

List contact totals not matching Sequence Contacts who finished totals

SOLVE

Oh, I did just figure out how to create an active list for contacts that finished the sequence and it has the same total contacts as my other list. 125 out of the 139 contacts that the sequence data shows as finished.

Screenshot 2024-10-05 at 6.06.16 PM.png

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4 Replies 4
twj1522
Member

List contact totals not matching Sequence Contacts who finished totals

SOLVE

Someone marked this as a solution however, this does not resolve the problem. I still don't know why the list doesn't match what is showing in the sequence.

0 Upvotes
karstenkoehler
Hall of Famer | Partner
Hall of Famer | Partner

List contact totals not matching Sequence Contacts who finished totals

SOLVE

Hi @twj1522,

 

Could you please share screenshots of your list filter and the sequence tool KPI you're referring to exactly?

 

Best regards

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

Did my post help answer your query? Help the community by marking it as a solution.

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twj1522
Member

List contact totals not matching Sequence Contacts who finished totals

SOLVE

There are no filters in the list. I created the list directly from the sequence.

So I selected finished and I can confirm that there are 139 contacts shown in this view of the sequence, but when I create the list, some of them don't get added to it.

However I have another sequence (with a smaller list) where all the contacts did get pulled over.

Screenshot 2024-10-05 at 4.35.23 PM.png

0 Upvotes
twj1522
Solution
Member

List contact totals not matching Sequence Contacts who finished totals

SOLVE

Oh, I did just figure out how to create an active list for contacts that finished the sequence and it has the same total contacts as my other list. 125 out of the 139 contacts that the sequence data shows as finished.

Screenshot 2024-10-05 at 6.06.16 PM.png

0 Upvotes