CRM

chicagokalo
Contributor

Linked Gmail bounced emails aren't labeled as bounced in HubSpot

SOLVE

I have a strange request. I sent out a number of emails from my Gmail account. The Gmail account is linked with my HubSpot CRM. Some of the emails bounced; however, they aren't labeled as "Bounced" in HubSpot under the contact. I would prefer that the information was properly sycned so that I know NOT to include those email addresses in my marketing going forward.  

 

Can someone assist?

 

Thanks

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1 Accepted solution
franksteiner79
Solution
Key Advisor

Linked Gmail bounced emails aren't labeled as bounced in HubSpot

SOLVE

Hi @chicagokalo 

 

A "global bounce" and a bounce are two different things, see explanation here

In short not all bounces are globally bounced - which is defined as "permanent reason across three or more HubSpot accounts."

 

Hope that helps.

Frank

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Frank Steiner

Marketeer | HubSpot Expert | CRM Consultant

InboundPro

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3 Replies 3
chicagokalo
Contributor

Linked Gmail bounced emails aren't labeled as bounced in HubSpot

SOLVE

Thanks Frank. I think you misunderstood me or I did a poor job of explaining. I WANT the email to be labeled "Bounce" if the email has bounced. I do NOT want to send them another email. There were times when an email bounced, based on my Gmail account, it's seen as bouncend in the HubSpot Activities tab, but it's no labeled as "Contact has bounced globally". Again, I WANT this designation. 

0 Upvotes
franksteiner79
Solution
Key Advisor

Linked Gmail bounced emails aren't labeled as bounced in HubSpot

SOLVE

Hi @chicagokalo 

 

A "global bounce" and a bounce are two different things, see explanation here

In short not all bounces are globally bounced - which is defined as "permanent reason across three or more HubSpot accounts."

 

Hope that helps.

Frank

Found my comment helpful? Great! Please mark it as a solution to help other community users.


Frank Steiner

Marketeer | HubSpot Expert | CRM Consultant

InboundPro

Let's Talk About Your Project
franksteiner79
Key Advisor

Linked Gmail bounced emails aren't labeled as bounced in HubSpot

SOLVE

Hi @chicagokalo 

 

Sending an email via GMail and sending a marketing email are two different things. The "bounced" status is message the marketing email sender receives from the recipients email server. If you send a marketing email via HubSpot you will see if contacts have bounced, that is captured under the contact propert "Hard Bounced Reason".

 

HubSpot , and any other serious email marketing tool, will automatically excluded hard bounced emails from any further marketing email send. So even if you include a contact that has hard bounced on you recipient list, they will not be sent that marketing email.

 

Frank

Found my comment helpful? Great! Please mark it as a solution to help other community users.


Frank Steiner

Marketeer | HubSpot Expert | CRM Consultant

InboundPro

Let's Talk About Your Project
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