'Last marketing email send date' not working at all

[ValdemarSwoop]

I recently used the 'Last marketing email send date' property in a workflow as a more dynamic delay, but only a few hours after found out none of our contacts had this field actually filled. Now, I thought I was being stupid for not checking first, but looking at the property, it says it should update automatically, but it just didn't for us. Any idea why, and if there is a way to fix this?

[karstenkoehler]

Hi @ValdemarSwoop,

Was the sent email by any change a transactional email? That would not count as marketing email, if I recall correctly, and thus not update the field.

Best regards

[ValdemarSwoop]

Hey Karsten, 

No, in fact none of our many marketing emails have been logged. 

[karstenkoehler]

@ValdemarSwoop if these are regular or automated marketing emails sent from HubSpot, with a non-transactional subscription type, then this seems to be a bug. I'd recommend reaching out to HubSpot support in-app directly, via chat or email.

[ValdemarSwoop · Accepted solution]

I am so sorry to have wasted your time, the date property was wrong in the report I viewed this in 🤦 I can see now that it has been working just fine.