CRM

h1dynasty
Member

Last Engagement Date issue

SOLVE

We have the Ringcentral integration installed, and users sending SMS from Ringcentral.  A user has an option to manually log those SMS messages, so that they appear in the Activity feed. 

 

But when we log those SMS messages Inbound - the Last Engagement Date doesn't update.  This is a problem. 

 

I was hoping to create a workflow to fix this bug, but I can't seem to manipulate the Last Engagement Field.  

 

How can we get this issue fixed?

0 Upvotes
1 Accepted solution
karstenkoehler
Solution
Hall of Famer | Partner
Hall of Famer | Partner

Last Engagement Date issue

SOLVE

Hi @h1dynasty,

 

The Last engagement date is read only and can't be edited – and unfortunately, it also has a very strict definition:

Last engagement date: the last date and time of one-to-one email opens and clicks, lead revisit notifications, meeting bookings, and form submissions on the contact record. This is set automatically by HubSpot based on the date/time set for an activity when it's logged on the record only when the Contact owner property has a value.

 

You would have to create your own custom date property if you want to incorporate SMS messages.

 

Best regards

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

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3 Replies 3
h1dynasty
Member

Last Engagement Date issue

SOLVE

Thank you very much for the reply and suggestion.  It seems odd, that inbound SMS would not be defined as an engagement.  

0 Upvotes
karstenkoehler
Hall of Famer | Partner
Hall of Famer | Partner

Last Engagement Date issue

SOLVE

@h1dynasty it's not a default activity type, hence not considered by a default property, unfortunately.

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

Did my post help answer your query? Help the community by marking it as a solution.

0 Upvotes
karstenkoehler
Solution
Hall of Famer | Partner
Hall of Famer | Partner

Last Engagement Date issue

SOLVE

Hi @h1dynasty,

 

The Last engagement date is read only and can't be edited – and unfortunately, it also has a very strict definition:

Last engagement date: the last date and time of one-to-one email opens and clicks, lead revisit notifications, meeting bookings, and form submissions on the contact record. This is set automatically by HubSpot based on the date/time set for an activity when it's logged on the record only when the Contact owner property has a value.

 

You would have to create your own custom date property if you want to incorporate SMS messages.

 

Best regards

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

Did my post help answer your query? Help the community by marking it as a solution.