Job Title field is adding the word "job" in front of the imported title
SOLVE
For the past 3-4 weeks Hubspot has been adding the word "job" in front of contacts I create manually, ones I respond to via email, as well as 9000+ that I imported.
Job Title field is adding the word "job" in front of the imported title
SOLVE
Thanks, @Shannyn. The integration change source on all those shots make it look like it's something external that's doing this. Next steps are to review integrations which could conceivably touch all these contacts, and troubleshoot there to see if there's logic or automation set up doing this.
Depending on how many integrations you have connected, and whether they're custom-built ones versus standard ones (either supported by HubSpot or a third-party).
Go to your integrations page within your portal (available by clicking the drop-down where your info appears at the right of the top nav bar, then choosing Integrations), and review any integrations which could potentially be in play. It looks like this is something which fired shortly after the creation via import, on contacts. That may rule out some integrations immediately.
Based on the volume of records which are impacted, and the speed with which those updates were made, I'd guess it could be something Zapier or the Salesforce connector is doing; it may also be something custom-built by your org.
Brad Mampe, Salesforce Analyst, Fidelity I'm probably wrong. I may not be right about that.
Job Title field is adding the word "job" in front of the imported title
SOLVE
Hi, @Shannyn. Something like this looks like an import, workflow, or integration may have been the culprit. We'll need to work backwards to figure out what happened.
Click any of those contacts which are impacted, and view their property history. Do a search for "Job title", and you'll see all values that property has ever had in the history. The history will show you which user made the change, and when, and what the change source was.
That last bit, the change source, can identify how the value was changed to the undesired value. Spot-check a few contacts - is the change source common to these values something like "IMPORT" or "Workflow" or a third-party integration? Or does it list the username of a user in your portal instead?
Brad Mampe, Salesforce Analyst, Fidelity I'm probably wrong. I may not be right about that.
Job Title field is adding the word "job" in front of the imported title
SOLVE
Thanks, @Shannyn. The integration change source on all those shots make it look like it's something external that's doing this. Next steps are to review integrations which could conceivably touch all these contacts, and troubleshoot there to see if there's logic or automation set up doing this.
Depending on how many integrations you have connected, and whether they're custom-built ones versus standard ones (either supported by HubSpot or a third-party).
Go to your integrations page within your portal (available by clicking the drop-down where your info appears at the right of the top nav bar, then choosing Integrations), and review any integrations which could potentially be in play. It looks like this is something which fired shortly after the creation via import, on contacts. That may rule out some integrations immediately.
Based on the volume of records which are impacted, and the speed with which those updates were made, I'd guess it could be something Zapier or the Salesforce connector is doing; it may also be something custom-built by your org.
Brad Mampe, Salesforce Analyst, Fidelity I'm probably wrong. I may not be right about that.
Being that this CRM is so new, there's very few integrations, thank goodness. I suspect it's Automate.io, have you hard any feedback in the community about this?
Job Title field is adding the word "job" in front of the imported title
SOLVE
I know of automate.io, but haven't used it. It's not dissimilar from how Zapier works, however. If you don't have automate credentials, find someone on the team who does, and see what pices of automation are attempting to do something with the job title field. There's something active there which is adding the undesired value (or adding it to an undesirable amount of contacts).
[If the undesired behavior has stopped, you may want to look through any deactivated automation which may have acted unexpectedly on this property in the past. That won't fix the data, but it may not necessarily be active automation which impacted the data previously.]
Brad Mampe, Salesforce Analyst, Fidelity I'm probably wrong. I may not be right about that.
I disabled the application, exported the contacts, fixed the Job Title field and imported them back in with their ID's. It took multiple attempts to get it right but it's majoritally fixed for now.