Is there a way to use the Sales CRM for customer support tickets?
I have one of my clients using the HubSpot professional sales module with the CRM. They use it to track and respond to thier customers.
Is there a way to use this for customer support tickets? For example, a customer who sends an email saying they have a problem with a product? We would then need to research the issue, find a solution and respond to the customer.
I realize that the CRM is not specificly set up as a "customer ticket" platform. But is anyone using it in this way? If so how is it organized? What procedures do you follow?
Or is there perhaps another solution?