Is there a way to use the Sales CRM for customer support tickets?

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Regular Contributor

I have one of my clients using the HubSpot professional sales module with the CRM. They use it to track and respond to thier customers. 

 

Is there a way to use this for customer support tickets? For example, a customer who sends an email saying they have a problem with a product? We would then need to research the issue, find a solution and respond to the customer. 

 

I realize that the CRM is not specificly set up as a "customer ticket" platform. But is anyone using it in this way? If so how is it organized? What procedures do you follow?

 

Or is there perhaps another solution?

 

Thank you,

Tim 

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Community Thought Leader | Diamond Partner

Hi @tlorang

 

I've not used HubSpot as a support system - although I could imagine that you could perhaps adapt a deal pipeline to progress tickets through to resolution. 

The good news though, in case you didn't know, is that HubSpot annouced a customer support product at INBOUND 2017 - Customer Hub will be available in 2018. More info here: HubSpot Announces Customer Hub, Expands Platform to Support the Entire Customer Experience

 

Hope this helps.

Phil Vallender | Inbound marketing for B2B technology companies
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