Is it possible to hide/grey-out, rather than fully deleting contacts?
Hi,
We have Hubspot connected to a third-party lead-generating service, so we get many contacts imported for which we don't get the business.
Rather than deleting them all, it'd be good if we could hide or grey-out some of these, as it may be that they will come back to us later, so we would still have a record fo the communications to date. Is this possible?
We basically want to have a clear way of identifying which are active clients, which are ongoing, live leads and which are closed leads.
Another possible option is that you create lists of the contacts not engaged, export them in a CSV and action them later on if you need them by import them again within Hubspot: https://knowledge.hubspot.com/crm-setup/import-objects
Personally, I think, organizing them and segmenting them it will be the best option.
Is it possible to hide/grey-out, rather than fully deleting contacts?
Hi Jade
Do you currently use Lifecycle Stages? If not, this may be a good option to use to help you classify contacts. You can also add some custom lifecycle stages that meet your own classification.