Is it possible to hide/grey-out, rather than fully deleting contacts?



We have Hubspot connected to a third-party lead-generating service, so we get many contacts imported for which we don't get the business.

Rather than deleting them all, it'd be good if we could hide or grey-out some of these, as it may be that they will come back to us later, so we would still have a record fo the communications to date. Is this possible?

We basically want to have a clear way of identifying which are active clients, which are ongoing, live leads and which are closed leads.



2 Replies 2
HubSpot Employee

Hi Jade


Do you currently use Lifecycle Stages? If not, this may be a good option to use to help you classify contacts. You can also add some custom lifecycle stages that meet your own classification. 


You can learn more here


Many thanks


HubSpot Moderator

Hi there @SimplerAcc ,


Thanks for your post and I hope you are keeping well.


A good option is using the lifecycle stages as @Fitzycath  suggested. It will be a great way to classified the interests and stage of your customers.


Also to bear in mind, when you delete a contact from your account, this can always be accessible and restorable for the next 90 days.


Read more about this option here:


Another possible option is that you create lists of the contacts not engaged, export them in a CSV and action them later on if you need them by import them again within Hubspot:


Personally, I think, organizing them and segmenting them it will be the best option.


Find a great guide about how to organize your customers to grow better here.


You may also be interested in this certification: 


I hope this helps you. Please let us know how did segmentation worked for you if you decide to implement it.


Always happy to hear more about your experiences.