Jan 31, 2019 9:34 AM
Yes. Phone support is included with all HubSpot Pro and Enterprise plans. Community support is available on all HubSpot Free and Starter plans.
There may be other options as well.
Jan 31, 2019 9:42 AM
In addition to the options @MFrankJohnson mentioned, customers looking for a more dedicated support option also have ongoing technical consulting as an option, where you'll work exclusively with a single consultant - it's kind of like advanced support on retainer.
It doesn't sound like this might be an issue that requires ongoing resolution, and if that's the case, there are also individual consulting blocks for purchase.
Jan 31, 2019 5:11 PM
Thanks for the tag @MFrankJohnson !
For a full outline of the support options available with each subscription I wanted to share this resource.
Additional information around what type of Support is included with each subscription can be found here.
Please note that while phone support is not available for starter customers, chat and email support with our Support team are included.