Invoice numbers are no longer auto-incrementing

[CraigTSF]

Hello!

I have been able to have new Invoices successfully auto-increment their numbers with each new one.

Recently, I had to go back and delete all of my invoices, paid and unpaid, because I wanted to change them.

Now when I create Invoices, they do not auto-increment. Every new one uses the same number, no matter how many new ones I do.

In screen below, you'll see Next invoice number is 826472. But unless I manually click on Update starting point for invoice numbers, the next Invoice will actually be 826471.

I am aware of a gap that can be caused by deleted invoices and starting again. But, my numbers are now past the point where I deleted the originals, for example I used 1 - 10, then deleted 1 - 10. I am now on Invoice 11 and so on.

Thank you for any assistance or explanation!

[PamCotton]

Hey @CraigTSF, thank you for posting in our Community.

This screenshot is very helpful. Since the system might still be referencing the previous numbers, manually updating the starting point as you’ve done is a good temporary solution.

To resolve it permanently, I would recommend clearing any cached data or refreshing the system by logging out and back in.

Let us know how it works,

Pam

[CraigTSF]

Thanks Pam. Good idea. I did not want to clear my cache so I launched this in another browser, one that I never used HubSpot in before.

I checked Invoice settings, Invoice was set for [2], but when I created it went to [1]. 

I went back and clicked Update starting point for invoice numbers. This allowed me to create invoice as 2. 

Then I checked Invoice settings again. This time it said [3]. I created invoice and this went to [2].

Is there something else I can try?

Thanks!

Craig

[PamCotton]

Hi, @CraigTSF. Thank you for the update! 

It’s odd that the numbering is still off. Try refreshing the settings page after updating the starting point, and check for any integrations that might be affecting it.

If it continues, let us know.

Kindly,

Pam

[CraigTSF]

Hi Pam,

For the last new Invoice I created, it did increment as expected.

If this behavior occurs again, I will certainly do as you suggested, which is to refresh the settings page after updating the starting point. 

Thanks for the support!

Craig