CRM

KJonsson
Contributor

Invalid product ID error - but it's correct?

Hello, trying to import a list of products with SKU to update existing products in HubSpot. 

 

But everytime I try it, HubSpot gives me the error "Invalid Product ID". But I doulbe and triple-checked - I even exported the current products to check it in Excel - and the SKUs are correct.

 

I tried importing just one product with SKU "1550" and it gave me the error still. And the product is definitely in the HubSpot Product list.

 

Any ideas? Thanks.

4 Replies 4
SNigam
Guide

Invalid product ID error - but it's correct?

Hello @KJonsson ,

 

Once I faced this issue and I was really confused and thinking where i am doing wrong then at last I found that when I am exporting the excel file from HubSpot and when I am opening that file my system is formatted all of the columns of the file but by looking columns it doesn't show me any difference so what works for me is I had copied all data from that file and paste it to a different new excel file but paste also not just CTRL+V instead of this I used CTRL+Shift+V which actually a short form of "Paste Text Without Formatting" and then I edited that column which I want to update and do the import it worked. I suggest you to give it a try once. 

 

Thank you 

Shubham Nigam

KJonsson
Contributor

Invalid product ID error - but it's correct?

Hey, sorry to say this did not work.

 

I copy pasted three products un-formatted like you said, and made a CSV file of only these products. I imported the file into HubSpot so the three products were created. Then I immediately tried importing the exact same file again, using the SKUs to overwrite the current Register-ID. 

 

HubSpot immediately says it cannot find the products associated with the SKUs... even though I just imported those exact same products 2 minutes earlier.

 

So still no progress. 

0 Upvotes
SNigam
Guide

Invalid product ID error - but it's correct?

Okay, so at last i will suggest you to discuss with HubSpot support through live chat I am sure they will identify the issue because sometimes issues resists on your portal like cache or something so they will identify and will help you.

KJonsson
Contributor

Invalid product ID error - but it's correct?

Thank you, I will try this immediately.