Installing Wordpress Plugin

New Member

Hi,

 

I am attempting to install the Hubspot CRM plugin into my wordpress site but it is asking me for info that I do not have nor is described in any of the installation steps listed. It is asking me for my hostname, ftp username, and ftp password in order to install the plugin. I chatted with support and they say that this shouldn't be happening. Any suggestions on how to get around this?

 

Thank you,

 

Nick

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Regular Contributor | Platinum Partner

Hi Nick,

 

agree this shouldn't be happening, the HubSpot plugin is supposed to install just like any other plugin in Wordpress. It looks like this could be a problem with Wordpress not having sufficient permissions to 'write' on the server, and asking you usernames and passwords because of that.

 

Could you check if read/write permissions are configured correctly for Wordpress? See the recommended file-permission settings here: https://www.malcare.com/blog/wordpress-file-permissions/



Ron Dukker
Marketing & CRM // Owner
HubSpot Platinum Partner

Conversion Crew
Rotterdam, The Netherlands