Incoming emails sender details not automatically created in contacts

[jdcamposano]

Hello,

Here is the problem I am encountering in the automatic forwarding of email to Hubspot:

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Incoming emails: 

I can forward an email received by geneva@fsd.ch, geneva@crosstech.cc or info@fsdfrance.fr using to 7722602@forward.hubspot.com, and it shows up a few moments later in Hubspot. The forwarded email must however have been received by one of these domains, and it must be forwarded again by one of these domains. (so… forwarding stuff from a private gmail account to Hubspot does NOT work, but that seems OK to me).

It seems to me that the incoming emails are not forwarded because the server instruction to forward to Hubspot is issued BEFORE the email is actually received by the relevant email account. Can you verify this? If so you need to find another way to automatically forward the emails to Hubspot.

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Account ID: 7722602

Email provider: LUXSCI

Email receiver: geneva@fsd.ch
Email sender: AL-Nabar Org <info@annabar.org>

Email subject: Re: Memorandum of Understanding (MOU) between FSD and AL-Nabar

How can I solved this incident?

Regards, Jaydee

[JessicaH]

Hi @jdcamposano,

Currently, there's no way to set up an automatic forwarding of emails.

However, setting up a conversation inbox might be an alternative for you.

Here are some resources that can give you more details:

• Create a conversations inbox
• Get started with conversations
• A guide to the conversations inbox

Take care!

Jess