Incoming Replies not Logged

brandon22
Member

We're in the process of setting up Hubspot to manage our emails.  I am running into issues with incoming replies being logged into Hubspot Sales.  If I use the fwd address the messages are logged correctly, but as of yet, I haven't gotten the replies to log automatically.

I spent some time searching but couldn't find much info specific to the Sales system.  Most of the articles I found we for CRM.

 

Anyway, I'm curious if I need to add any MX records or anything in our email system to ensure these incoming replies are automatically logged.

Any help is greatly appreciated!
Brandon

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roisinkirby
HubSpot Product Team

Hey @brandon22, can you confirm if you are using HubSpot Sales with Outlook or Gmail, and if the former - which version? With these details I can migrate your query to the best support board.

 

Thanks!

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