Importing google contacts and number of interactions...SOLVE
I've been evaluatiing several CRM solutions and I'm narrowing down at Hubspot CRM and a competitor.
With the competitor CRM they scanned my gmail account and brought up my list of contacts within the CRM and allowed me to either add or ignore the contact and assign the contact to a particular group in the process. Nice feature.
Plus the competitor CRM automatically scanned my gmail account for the total amount of emails send back and forth 'interactions' and when I last contacted them and things like this.
That means that pretty much right away the competitor CRM is already looking fuller and more informative than Hubspot CRM, which gives me that feeling like 'oh hey this seems useful'
So there's two parts to this comment. First is the suggestion that hubspot should do the same thing. Because no other CRM does this that I've tried and it really makes a difference.
Secondly is can I do this with Hubspot?
1) Can I import google contacts easily? Without having to export them via CSV and them import or something fiddly like that.
2) Can I see the total amount of interactions I've had with a customer? I see the option to see the total amount of emails sent.. but that's not including the emails they sent me. I'm more interested in how active that customer is being and how many times they are opening my mails and replying to my mails, then how many mails I've sent them as that metric is meaningless without customer interaction.
Solved! Go to Solution.