Imported list not showing contacts
SOLVEI succesfully imported a list of 64 contacts
However when I open the list it only shows one contact.
My colleague can see all 64 contacts but I can't. Help?
Thank you.
Michelle
1 Accepted solution
Imported list not showing contacts
SOLVEHi @MPontes,
When you import contacts, HubSpot is not automatically making you the contact owner. There are different ways that contact ownership can be assigned in HubSpot, you can see them here: https://knowledge.hubspot.com/crm-setup/how-to-set-an-owner
If you want to set this during the import, you can see the steps here. You'd have to add a column in your import file called "Contact owner" and add your email address for each row/contact in that import file.
Alternatively, you could ask an admin in your portal to bulk assign these contacts to you.
What I assume is happening is that your contact access permissions are set to view team only or owned only, excluding unassigned contacts. If you imported these contacts without an owner (see above), then they're sitting around unassigned and would not be visible to you. (You could review these contact view access permissions with your HubSpot admin.)
The quickest solution, again, would be another import as mentioned above. HubSpot will simply update these contacts, based on their email address, and you should be able to see them right after the import.
Best regards!
| Karsten Köhler |
 | Did my post help answer your query? Help the community by marking it as a solution. |
Imported list not showing contacts
SOLVEImported list not showing contacts
SOLVEHi, I have imported the list so I think I own it?
When I click on the list it shows one contat only
However if i enter the contacts manualy I can see them?
Imported list not showing contacts
SOLVEHi @MPontes,
When you import contacts, HubSpot is not automatically making you the contact owner. There are different ways that contact ownership can be assigned in HubSpot, you can see them here: https://knowledge.hubspot.com/crm-setup/how-to-set-an-owner
If you want to set this during the import, you can see the steps here. You'd have to add a column in your import file called "Contact owner" and add your email address for each row/contact in that import file.
Alternatively, you could ask an admin in your portal to bulk assign these contacts to you.
What I assume is happening is that your contact access permissions are set to view team only or owned only, excluding unassigned contacts. If you imported these contacts without an owner (see above), then they're sitting around unassigned and would not be visible to you. (You could review these contact view access permissions with your HubSpot admin.)
The quickest solution, again, would be another import as mentioned above. HubSpot will simply update these contacts, based on their email address, and you should be able to see them right after the import.
Best regards!
| Karsten Köhler |
| Did my post help answer your query? Help the community by marking it as a solution. |
Imported list not showing contacts
SOLVEHi, thank you for your reply.
I am part of the UK and Australia Marketing team
and it looks like I should have access to contacts.
However I don't seem to have an assigned role:
Could that be the issue?
Imported list not showing contacts
SOLVEHi @MPontes
I suspect that the contacts that you are missing are owned by user in a different team, not UK and Australia Marketing team, and that's why you can't see them. Can you check who owns them?
I don't think role is the issue.
Imported list not showing contacts
SOLVEHi @MPontes
Based on the screenshots it looks like your user/team permissions, specifically which contacts you can view, are the issue.
It would appear that 63 of the 64 contacts either belong to a team besides UK and Australia Marketing Communications and you are not a memeber of that team, or they are unassigned and you do not have premission to view unassigned contacts.
Hope this helps?
