When you import contacts, HubSpot is not automatically making you the contact owner. There are different ways that contact ownership can be assigned in HubSpot, you can see them here: https://knowledge.hubspot.com/crm-setup/how-to-set-an-owner
If you want to set this during the import, you can see the steps here. You'd have to add a column in your import file called "Contact owner" and add your email address for each row/contact in that import file.
Alternatively, you could ask an admin in your portal to bulk assign these contacts to you.
What I assume is happening is that your contact access permissions are set to view team only or owned only, excluding unassigned contacts. If you imported these contacts without an owner (see above), then they're sitting around unassigned and would not be visible to you. (You could review these contact view access permissions with your HubSpot admin.)
The quickest solution, again, would be another import as mentioned above. HubSpot will simply update these contacts, based on their email address, and you should be able to see them right after the import.
Best regards!
Karsten Köhler HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer
When you import contacts, HubSpot is not automatically making you the contact owner. There are different ways that contact ownership can be assigned in HubSpot, you can see them here: https://knowledge.hubspot.com/crm-setup/how-to-set-an-owner
If you want to set this during the import, you can see the steps here. You'd have to add a column in your import file called "Contact owner" and add your email address for each row/contact in that import file.
Alternatively, you could ask an admin in your portal to bulk assign these contacts to you.
What I assume is happening is that your contact access permissions are set to view team only or owned only, excluding unassigned contacts. If you imported these contacts without an owner (see above), then they're sitting around unassigned and would not be visible to you. (You could review these contact view access permissions with your HubSpot admin.)
The quickest solution, again, would be another import as mentioned above. HubSpot will simply update these contacts, based on their email address, and you should be able to see them right after the import.
Best regards!
Karsten Köhler HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer
I suspect that the contacts that you are missing are owned by user in a different team, not UK and Australia Marketing team, and that's why you can't see them. Can you check who owns them?
Based on the screenshots it looks like your user/team permissions, specifically which contacts you can view, are the issue.
It would appear that 63 of the 64 contacts either belong to a team besides UK and Australia Marketing Communications and you are not a memeber of that team, or they are unassigned and you do not have premission to view unassigned contacts.