I imported my contacts from another software in a CSV file and all the phone numbers were on the CSV file when I double checked, but when it finished importing most of the phone numbers were missing on hubspot. I can only see all the contact's phone numbers in the hubspot app. How can I resolve this? Or have you guys had this dilemma as well?
Ok thanks, I added all the phone number properties, (mobile phone)(phone number)(work phone number) and now they all come out mixing and matching! haha thank you!
To change the information on the top right-hand side, you need to edit the contact association card (Settings > Objects > Contacts > Record customization > Choose properties for contact association cards) so that it displays the "Mobile Phone Number" by default instead of the "Phone Number", If you are a Free user, you will need to upgrade to at least a Starter package.
Starter packages start at 23$ per month.
In general "Phone Number" is a default property by HubSpot and these properties will appear when you view information about a contact. As a Free user, there isn't any way to set a default value at the property definition level (the top right) and also it's not possible to force a property to always have a value.
A workaround as a Free user is to save all your numbers (Mobile Phone Numbers and Telephone Numbers) under "Phone Number".
>>"...when it finished importing most of the phone numbers were missing on hubspot. I can only see all the contact's phone numbers in the hubspot app."
Not really clear what you're saying here @edgarebarraza. If you can see the phone numbers in HubSpot what's the problem?
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- When you set your (desktop) view to All Contacts and perform a search for an imported contact with a known phone number, does that phone number show?
- Is there more than one phone number property?
Again, don't know what else to ask here. Really interested to know what could cause such weirdness.
Have a great weekend.
Note: Please search for recent posts as HubSpot evolves to be the #1 CRM platform of choice world-wide.
Ok thanks, I added all the phone number properties, (mobile phone)(phone number)(work phone number) and now they all come out mixing and matching! haha thank you!