Imported Contact's Phone Numbers Not Showing Up

SOLVE
edgarebarraza
Member

Hello Hubspot Community,

I imported my contacts from another software in a CSV file and all the phone numbers were on the CSV file when I double checked, but when it finished importing most of the phone numbers were missing on hubspot. I can only see all the contact's phone numbers in the hubspot app. How can I resolve this? Or have you guys had this dilemma as well?

1 Accepted solution

Accepted Solutions
edgarebarraza
Solution
Member

Ok thanks, I added all the phone number properties, (mobile phone)(phone number)(work phone number) and now they all come out mixing and matching! haha thank you!

View solution in original post

0 Upvotes
7 Replies 7
MFrankJohnson
Thought Leader

>>"...when it finished importing most of the phone numbers were missing on hubspot. I can only see all the contact's phone numbers in the hubspot app."

 

Not really clear what you're saying here @edgarebarraza. If you can see the phone numbers in HubSpot what's the problem?

 

 

Note: The date of each post here is increasingly important as HubSpot evolves to be the #1 CRM platform of choice world-wide.

-- Visit

 

Hope that helps.

 

Be well,
Frank


HubSpot's Hiring World-Wide!

0 Upvotes
edgarebarraza
Member

Hey Frank,

 

The numbers are showing up in the hubspot iphone app,

but they aren't showing up on the computer in the website, and thats where I'm going to spend most of the time.

Screen Shot 2018-08-31 at 2.57.29 PM.png

I dont know if it's a problem in the CSV file or something else.

0 Upvotes
MFrankJohnson
Thought Leader

Hmmmm. That's weird. Did you ... wow. I don't even know what questions to ask next on this one. Too weird.

 

I've looped in a couple HubSpotters to take a look at your portal ... @jennysowyrda@roisinkirby

 

The more info you can provide the better.

- When did you do the import? (date/time)

- What tool did you use?

- Are you a Super Admin?

- When you set your (desktop) view to All Contacts and perform a search for an imported contact with a known phone number, does that phone number show?

- Is there more than one phone number property?

 

Again, don't know what else to ask here. Really interested to know what could cause such weirdness.

 

Have a great weekend.

 

Note: The date of each post here is increasingly important as HubSpot evolves to be the #1 CRM platform of choice world-wide.

-- Visit

 

Hope that helps.

 

Be well,
Frank


HubSpot's Hiring World-Wide!

0 Upvotes
edgarebarraza
Solution
Member

Ok thanks, I added all the phone number properties, (mobile phone)(phone number)(work phone number) and now they all come out mixing and matching! haha thank you!

View solution in original post

0 Upvotes
MFrankJohnson
Thought Leader

Woah ... Wait ... so you figured it out?

What did you do? Please let us know and mark as solved. Thanks in advance.

 

Note: The date of each post here is increasingly important as HubSpot evolves to be the #1 CRM platform of choice world-wide.

-- Visit

 

Hope that helps.

 

Be well,
Frank


HubSpot's Hiring World-Wide!

0 Upvotes
investwaygroup
Member

I tried everything and there was no way I was able to make it work. Anyway you can help somehow?

 

0 Upvotes
UPeled
Participant

How did you do it? I'm facing the same problem.

0 Upvotes