Import with Contact ID

[CSchütz]

Hi all,

I just want to import one column to certain already existing contacts in hubspot, so I prepared an excel with two columns. One column is the contact id, the other one the additional info I want to import. After I have checked the box to import with contact ID and I go on, a mistake is raised, saying that something went wrong. 

Do you have any idea how to solve that problem?

Br,

Chris

[JVOGELSANG]

We are trying to update contact fields for existing contacts for which the Contact ID is obtained from previously exporting the incomplete contact records.
For some contacts the email field is empty and the name fields are not unique - so these are not usable as key fields.

At the Map stage Contact ID is not allowed as a valid choice, instead choose Record ID to unlock this step.

[CSchütz · Accepted solution]

hi, the solution is that the property in the import has to have the same wording like the property in the system, then it works and it works quite well with only the contact ID and withou the E-Mail.

Br,

Chris

[CSchütz]

Hi Karsten,

Thanks for your fast reply. Find attached the mistake, which is shown as screenshot and the import excel what I want to do. I tried the import as you said including the E-Mail but it doen't work either. The browsers I changed and there was no improvement, always the same mistake. 

Do you have any other ideas?

Best regards,

Chris

[karstenkoehler]

Hi @CSchütz,

It looks like you did everything correctly, judging from what you shared. This might be a temporary issue or a bug then.

You could try copying the import information into a new file, making sure only to select the relevant columns/rows. Maybe there is an issue with the file itself.

Best regards

[karstenkoehler]

Hi @CSchütz,

Firstly, for contacts, both the Contact ID and the email address serve as unique identifier. If your import file could have the email address as well, this might be an easier option.

Could you share a screenshot of the error message that you're getting? If it's unspecific, it might be related to your browser settings. In that case, try another browser, clear cache/cookies or disable/enable extensions one by one to see if one is causing the issue.

Best regards!