Import Test is Frozen

[PatrickA]

Hi,

I tried to do a test import and the import is frozen in HubSpot with a spinning wheel for over a day now. The Contact is there, but the import page is frozen and will not allow me to advance to the next window. I have already tried to sign out and back in and delete the contact, but it is still frozen.

[jennysowyrda · Accepted solution]

Hi @PatrickA,

The import should no longer be stuck in the "loading" stage. Let me know if you see anything different on your end!

Thanks,
Jenny

[Phil_Vallender]

Hi @PatrickA

Have you tried clearing your browser cache or logging in via a different browser to see if that unsticks it? 

@jennysowyrda - is there anything else @PatrickA should try?

[PatrickA]

Hi Phil,

Thanks for your post. Based on your advice, I cleared my chache for the last seven days in Chrome, I tried to log in using Incognito mode, and I tried logging in using Microsoft Edge. All of this was after rebooting my computer. None of these worked. I think that it may be stuck on the Hubspot side, but I don't have customer support with the free version.

Thanks, Patrick

[jennysowyrda]

Hey @PatrickA,

I am going to partner with the Support team on this matter to ensure that we get the issue cleared up for you! 

I will update this thread as soon as I have more information, updates, or next steps.

Thank you,
Jenny

[PatrickA]

Thanks Jenny,

I checked this morning after I read your post and it is still spinning. I appreciate your help!

Patrick

[jennysowyrda · Accepted solution]

Hi @PatrickA,

The import should no longer be stuck in the "loading" stage. Let me know if you see anything different on your end!

Thanks,
Jenny

[PatrickA · Accepted solution]

Hi Jenny,

That took care of it! Thanks!

Patrick