CRM

PatrickA
Member

Import Test is Frozen

SOLVE

Hi,

 

I tried to do a test import and the import is frozen in HubSpot with a spinning wheel for over a day now. The Contact is there, but the import page is frozen and will not allow me to advance to the next window. I have already tried to sign out and back in and delete the contact, but it is still frozen.

0 Upvotes
2 Accepted solutions
jennysowyrda
Solution
Community Manager
Community Manager

Import Test is Frozen

SOLVE

Hi @PatrickA,

 

The import should no longer be stuck in the "loading" stage. Let me know if you see anything different on your end!

 

Thanks,
Jenny

View solution in original post

0 Upvotes
PatrickA
Solution
Member

Import Test is Frozen

SOLVE

Hi Jenny,

 

That took care of it! Thanks!

 

Patrick

View solution in original post

0 Upvotes
6 Replies 6
Phil_Vallender
Most Valuable Member | Diamond Partner
Most Valuable Member | Diamond Partner

Import Test is Frozen

SOLVE

Hi @PatrickA

 

Have you tried clearing your browser cache or logging in via a different browser to see if that unsticks it? 

 

@jennysowyrda - is there anything else @PatrickA should try?

Phil Vallender | HubSpot Website Agency
0 Upvotes
PatrickA
Member

Import Test is Frozen

SOLVE

Hi Phil,

 

Thanks for your post. Based on your advice, I cleared my chache for the last seven days in Chrome, I tried to log in using Incognito mode, and I tried logging in using Microsoft Edge. All of this was after rebooting my computer. None of these worked. I think that it may be stuck on the Hubspot side, but I don't have customer support with the free version.

 

Thanks, Patrick

0 Upvotes
jennysowyrda
Community Manager
Community Manager

Import Test is Frozen

SOLVE

Hey @PatrickA,

 

 

I am going to partner with the Support team on this matter to ensure that we get the issue cleared up for you! 

 

I will update this thread as soon as I have more information, updates, or next steps.

 

Thank you,
Jenny

0 Upvotes
PatrickA
Member

Import Test is Frozen

SOLVE

Thanks Jenny,

 

I checked this morning after I read your post and it is still spinning. I appreciate your help!

 

Patrick

0 Upvotes
jennysowyrda
Solution
Community Manager
Community Manager

Import Test is Frozen

SOLVE

Hi @PatrickA,

 

The import should no longer be stuck in the "loading" stage. Let me know if you see anything different on your end!

 

Thanks,
Jenny

0 Upvotes
PatrickA
Solution
Member

Import Test is Frozen

SOLVE

Hi Jenny,

 

That took care of it! Thanks!

 

Patrick

0 Upvotes