Import - Issue

[MCompliance]

Hi, any recommendation as to what needs to be done on my situation below please? Basic troubleshooting has been done. I can't proceed as the next button is greyedout. Thank you.

[MCompliance]

Thank you. It worked.

[karstenkoehler · Accepted solution]

Hi @MCompliance,

It looks like you chose that you want to both update and create contacts and companies. If you want to update companies, your import file needs a Company domain name column (for updating companies) and an Email column (for updating contacts) or a record ID column for each object.

If you don't have those columns, HubSpot cannot update existing records because there isn't any identifier that HubSpot can use to find existing contacts. In that case, you could go back one step and choose to only create new records.

If that's not an option, you need to make sure that your import file includes the required properties. By clicking on the small > next to Company and Contact, you can see which fields HubSpot requires you to map.

Best regards!