Imbedding Chatbot

[JHenry9]

Hi all,

I am not getting the code to imbed the chatbot in Hubspot. Here is a loom video showing you what I mean: https://www.loom.com/share/c70b93259b724b25be716bc9be3c2e1b

What am I missing?

Thank you for the help!

Joel

[karstenkoehler · Accepted solution]

Hi @JHenry9,

The code shown in the video is not a chat embed code, it's the general tracking code: https://knowledge.hubspot.com/reports/install-the-hubspot-tracking-code

This code needs to be installed on your website for the chat to load: https://knowledge.hubspot.com/conversations/chat-widget-is-not-appearing-on-your-pages#1-make-sure-t...

Once installed, you can use the 'Target' tab to decide where the chat should display.

Best regards!