Images from signature are saved in contact attachments when sending e-mails from Hubspot
Hello,
When i create and reply to e-mails inside Hubspot. Hubspot sometimes saves the images from my signature in the attachments from the contact I am sending it to. This does not seem to be happening. Can this be solved?
Images from signature are saved in contact attachments when sending e-mails from Hubspot
Hello @azalaquett Unfortunately, confirming the expected behavior,
When you send one-to-one emails in HubSpot or log an email using HubSpot Sales extensions, any non-inline attached files will automatically be added to the Attachments section of the record.
Non-inline attached files included in logged replies will also be added to the Attachments section of the record.
Check out this article on inline and non-inline attachments.
If you would like to exclude attachments to have a clearer view, there is an option to turn this off for all users in the portal as outlined here. Please note that this will apply to all users and will not apply to emails sent directly via a record in HubSpot. I would also like to share this article that outlines the process of removing attachments if you decide to take this route as well!
At this moment, signature images can come as attachments in logged emails and be saved to the records. This is a default behavior in HubSpot and at the moment there is not a way to disable this.
Images from signature are saved in contact attachments when sending e-mails from Hubspot
Hi @PamCotton thank you for the response. Is HubSpot currently working on a solution for this? The amount of blank images being attached is causing visiblity issues in the Attachments right hand rail as there are so many and manually disassociating them is not feasible due to the volume of businness that we do. Thanks in advance for any direction here.