INBOX NOT WORKING ON SAFARI

[LGOMES9]

Title:
HubSpot Inbox issue on Safari – only the latest incoming email appears

Message:
Hi everyone,

For the past two weeks, my HubSpot Inbox hasn’t been working properly on Safari. It only shows the most recent incoming email, while all previous emails do not appear.

• On Chrome, everything works perfectly.

• No changes to my Safari settings or updates have been made.

• I’ve already cleared the cache and cookies, but the issue persists.

Has anyone experienced this issue before? Is there a fix or any specific settings for Safari to resolve this?

Thanks in advance for your help!

[Victor_Becerra]

Hi @LGOMES9 
Thank you for reaching out to the Community!
I'd like to invite some community members who are subject matter experts to join this conversation.
@karstenkoehler @AlbertBer @ArisudanTiwari - Would you be able to share any insights on this? Your expertise would be greatly appreciated.
Best,
Victor 

[GiantFocal · Accepted solution]

Hi @LGOMES9,

If you haven’t recently, try opening your inbox in a Safari private window to see if it changes anything. This will help to confirm if the issue is related to cached data or extensions.

Hope this helps. Feel free to ask more!