I'm not get the answered email in my pipeline

[Leandro]

Hello everyone, how are you guys doing?

So, I have a question and I did not find the answer in all this topics. Hope you guys help me figure out how to solve that 😃

When I send a tracked email and the lead answer me back I'm not able to get this answered email in my pipeline. If I want to continue the conversatiton I have to do it in my inbox.

How can I fix it? because i want to have this answer inside the CRM

Thanks in advance

[Phil_Vallender · Accepted solution]

HI @Leandro

Replies can be logged automatically in the CRM timeline if certain conditions are met. These conditions are explained here: Do email replies get recorded in the CRM?

Are you able to confirm that you meet the conditions for reply logging? 

Hope that helps.

[Leandro]

Hey @Phil_Vallender Thank you so much! You Rock 😃