I have 516 and i can't add contact because it said that i reach the 1000 contacts limit

[fruitablanch]

I have 516 and i can't add contact because it said that i reach the 1000 contacts limit

Anyone can help me?

[SamCBarth_LAIRE]

Hi! @fruitablanch If you have been deleting contacts, the system could be reading thats instead of your actual contacts which could be why its throwing the banner

[karstenkoehler · Accepted solution]

Hi @fruitablanch,

Can you confirm the following?

• You are a super admin / the only user in your portal or have permissions to see all contacts
• You're looking at an unfiltered contact view

Can you share a screenshot of your contact count and of the notice?

Best regards

[fruitablanch]

This is it

[BérangèreL]

Hi @fruitablanch and welcome, we are so glad to see you here! 🤗

Thanks for reaching out to the HubSpot Community and thanks to @karstenkoehler & @SamCBarth_LAIRE for their help!

Seeing the screenshot, the reason you are seeing this error message, might be because depending on your subscription, you have a limit on the number of marketing contacts included. As @SamCBarth_LAIRE mentioned, if you deleted some contacts, you might need to refresh the page or check in an incognito window.

The solution from @HFisher7 on this post "1000 Contacts Limit?" might be of interest.

Also, here are some articles that you might want to take a look at:

- Understand marketing contacts
- Understand marketing contacts billing

And please @fruitablanch, let me know if you are still seeing this behavior, we'll be delighted to help you! ❤️

Have a wonderful weekend!
Bérangère