I cannot save default values for contact properties
Feb 21, 2020 5:57 PM
Feb 24, 2020 4:17 AM
Just tested it again.
MacOs HighSierra 10.13.6
Chrome Version 80.0.3987.116 (Official Build) (64-bit) in both non-incognito and incognito I experience the problem.
Safari ersion 13.0.5 (13608.5.12), same problem.
Feb 24, 2020 6:24 PM
Feb 25, 2020 4:12 PM
Thank you for sharing the video and har file. The personalization tokens setting is one that is associated with higher marketing subscriptions. I have submitted feedback to the product team regarding the interface for this screen, as there is room for improvement. Additionally, I submitted feedback on this knowledge base article to explain this setting is associated with higher subscriptions.
Feb 25, 2020 5:45 PM
Then how come that in a previous email I could change the default value of that same personalisation token. Is that a 'privelidge' that has been changes in between 2 email sents? So somewhere in the last 2 weeks?
Feb 26, 2020 2:47 PM
While you can't set a global token, you can still set the personalization token on the email level. By navigating into the email>edit personalization token>default value you will be able to associate a default token for that specific email.
Feb 27, 2020 4:21 AM
That's exactly where my initial problem started. I couldn't set that value in the email anymore. And then I found out that I cannot set the value on a global level neither.
But now it works again on email level.