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I can't seem to locate the helpdesk in my hubspot account
resolver
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I can't seem to locate the helpdesk in my hubspot account
resolverHi @DOchieng,
It should show up in the navigation here:
There's a chance you're still on the old navigation in which case it should show up under 'Service'.
Can you share a screenshot of your navigation? Which HubSpot subscription are you on? Which role do you hold in your portal, are you a super admin?
Best regards
| Karsten Köhler |
 | Did my post help answer your query? Help the community by marking it as a solution. |
I can't seem to locate the helpdesk in my hubspot account
resolverHey @DOchieng
The help desk its still on a testing phase
so, if you dont see it under Workspaces
just need to wait a couple more days untill its finally released for all public.
hope this helps
 | María Lucila Abal COO Andimol | Platinum Accredited Partner HubSpot Expert, Top Community Champion | Hall of Fame IN23&IN24 Certified Trainer (12+ years) | SuperAdmins Bootcamp Instructor Have questions? Get answers: Get Premium Support |
| Did my post help answer your question? Mark this as a solution. |
I can't seem to locate the helpdesk in my hubspot account
resolverHi @DOchieng,
With HubSpot's new Help Desk, everyone, from customers to employees, gets a single place for assistance instead of hunting through emails and spreadsheets. It's like having a helpful guide at your fingertips, making support streamlined, organized, and adaptable to growth. Plus, it seamlessly connects with your marketing and sales efforts, ensuring every interaction counts towards a better customer experience. For additional assistance, tap into our knowledge base. It's your go-to resource for quick answers and helpful insights. https://knowledge.hubspot.com/help-desk/overview-of-the-help-desk-workspace.
These are the Dashboards for the Help Desk.
Best Regards,
I can't seem to locate the helpdesk in my hubspot account
resolverHi @DOchieng,
With HubSpot's new Help Desk, everyone, from customers to employees, gets a single place for assistance instead of hunting through emails and spreadsheets. It's like having a helpful guide at your fingertips, making support streamlined, organized, and adaptable to growth. Plus, it seamlessly connects with your marketing and sales efforts, ensuring every interaction counts towards a better customer experience. For additional assistance, tap into our knowledge base. It's your go-to resource for quick answers and helpful insights. https://knowledge.hubspot.com/help-desk/overview-of-the-help-desk-workspace.
These are the Dashboards for the Help Desk.
Best Regards,
I can't seem to locate the helpdesk in my hubspot account
resolverHey @DOchieng
The help desk its still on a testing phase
so, if you dont see it under Workspaces
just need to wait a couple more days untill its finally released for all public.
hope this helps
| María Lucila Abal COO Andimol | Platinum Accredited Partner HubSpot Expert, Top Community Champion | Hall of Fame IN23&IN24 Certified Trainer (12+ years) | SuperAdmins Bootcamp Instructor Have questions? Get answers: Get Premium Support |
| Did my post help answer your question? Mark this as a solution. |
I can't seem to locate the helpdesk in my hubspot account
resolverHey @DOchieng
Kindly follow this article here : https://knowledge.hubspot.com/help-desk/create-respond-and-manage-tickets-in-help-desk
Let me know if you have any followup questions!
I can't seem to locate the helpdesk in my hubspot account
resolverHi @DOchieng,
It should show up in the navigation here:
There's a chance you're still on the old navigation in which case it should show up under 'Service'.
Can you share a screenshot of your navigation? Which HubSpot subscription are you on? Which role do you hold in your portal, are you a super admin?
Best regards
| Karsten Köhler |
| Did my post help answer your query? Help the community by marking it as a solution. |
