I can't seem to locate the helpdesk in my hubspot account

[DOchieng]

I can't locate the hubspot help desk

[karstenkoehler · Accepted solution]

Hi @DOchieng,

It should show up in the navigation here:

There's a chance you're still on the old navigation in which case it should show up under 'Service'.

Can you share a screenshot of your navigation? Which HubSpot subscription are you on? Which role do you hold in your portal, are you a super admin?

Best regards

[Lucila-Andimol · Accepted solution]

Hey @DOchieng 

The help desk its still on a testing phase

so, if you dont see it under Workspaces

just need to wait a couple more days untill its finally released for all public.

hope this helps

[himanshurauthan · Accepted solution]

Hi @DOchieng,

With HubSpot's new Help Desk, everyone, from customers to employees, gets a single place for assistance instead of hunting through emails and spreadsheets. It's like having a helpful guide at your fingertips, making support streamlined, organized, and adaptable to growth. Plus, it seamlessly connects with your marketing and sales efforts, ensuring every interaction counts towards a better customer experience. For additional assistance, tap into our knowledge base. It's your go-to resource for quick answers and helpful insights. https://knowledge.hubspot.com/help-desk/overview-of-the-help-desk-workspace.

These are the Dashboards for the Help Desk.

Best Regards, 

[Lucila-Andimol · Accepted solution]

Hey @DOchieng 

The help desk its still on a testing phase

so, if you dont see it under Workspaces

just need to wait a couple more days untill its finally released for all public.

hope this helps

[Shubham_Sharma]

Hey @DOchieng 

Kindly follow this article here : https://knowledge.hubspot.com/help-desk/create-respond-and-manage-tickets-in-help-desk 

Let me know if you have any followup questions!

[karstenkoehler · Accepted solution]

Hi @DOchieng,

It should show up in the navigation here:

There's a chance you're still on the old navigation in which case it should show up under 'Service'.

Can you share a screenshot of your navigation? Which HubSpot subscription are you on? Which role do you hold in your portal, are you a super admin?

Best regards