I can't see the list made by one collegue in email marketing select recipient menu

Carlomanara
Participant

Hi,

 

My collegue made some lists, then we prepared the email, but when we go in the select recipient pull down menu the lists don't show up.

 

We can see the lists of other co workers but I can't find any difference between the new ones and the old ones.

 

Can you help me?Immagine 2021-10-21 121551-01.jpg

0 Upvotes
2 Replies 2
TiphaineCuisset
Community Manager

Hi @Carlomanara 

 

Thank you for reaching out

 

Had you just finished creating the new lists? Sometimes it can take a few minutes of processing before they appear, do you still have the issue? 

 

If yes, if you type the start of the list title in the "Search for a list or contact" field, does it appear? 

 

Would you mind trying to clear your cache following those steps, as well as trying with another browser and with an incognito window? 

 

Thank you!

Best

Tiphaine


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0 Upvotes
Carlomanara
Participant

I reply to myself, my colleague made lists of COMPANY instead of contacts ...

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