I can't access the Platform Consulting course and Pricing and Packaging your Inbound Services

[valerys1]

When I try to access the Platform Consulting and Pricing and Packaging your Inbound Services courses It doesn't work and show me this page. I already clear my browser cache and went on Incognito.

[valerys1]

It's acting like the course doesn't exist. 0 lessons but 11 videos. 0 videos or lesson is listen below.

[sharonlicari]

Hey @valerys1 

It doesn't seem to be any issues related to what you are describing. I tested on my own portal and I'm not able to reproduce this. 

In order to investigate this issue could you please try the following steps:

• Can you try logging into your HubSpot account using a private browser session/new incognito window. If you are able to login in this environment than its likely a caching issue. You will then need to clear your cache following this article then log out and log back in.
• If that does not work, can I have you try a different browser to see if this is browser specific?
• Certain extensions have been known to directly impact some of the tools within HubSpot. I would recommend disabling your browser extensions one by one to see if any of them are causing a backend conflict. Could you please disable your extensions? You can find here how to do this.

Thanks

Sharon

[valerys1]

I already try to log in into my Hubspot account using Incognito and try to log in and like I said before I clear my cache before.

I also tried to log in in safari et google chrome and It didn't work and I also desactivate all my chrome extension but It didn't work.

[jennysowyrda]

Hi @valerys1 are you still experiencing this issue? I am able to access the course on my end, however if you are still stuck, please let us know. 

If you are still stuck, can you share a video of where in the process you are getting this error message? 

Thank you,
Jenny