How exactly are you logging emails, via the HubSpot Sales Outlook desktop add-in? If yes, then the following criteria must be met for an email to be logged. The email address you send from in your email client must be one of the following:
A user in your account. One of your connected email addresses. An alias in your email client (either an alias that has been configured in your connected Gmail inbox, or an alias added to your Profile & Preferences).
How exactly are you logging emails, via the HubSpot Sales Outlook desktop add-in? If yes, then the following criteria must be met for an email to be logged. The email address you send from in your email client must be one of the following:
A user in your account. One of your connected email addresses. An alias in your email client (either an alias that has been configured in your connected Gmail inbox, or an alias added to your Profile & Preferences).