CRM

natxosobrado
Member

Hubspot doesn't match "name" and "surname" data contacts

SOLVE

Hello everyone, 

 

First of all, thanks for helping. Maybe my doubt is easy but I can't find the solution. 

 

I have one form (create with html) with basic fields (name, surname, email). I have tried to fill it and Hubspot has new lead with the info. I see the lead in the crm and I see the new email with every fill complete. That's ok. 

 

I saw console code and in name is this code: "_com_liferay_login_web_portlet_LoginPortlet_firstName". 

 

The problem appears when I go to my Hubspot database. I can only see "email field" complete, I don't see name and surname, but in my confirmation email these fields were correct... Why these fields are not fill like email?  

 

Anyone can help me, please? 

Thanks.

Greets.

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1 Accepted solution
edjusten
Solution
HubSpot Employee
HubSpot Employee

Hubspot doesn't match "name" and "surname" data contacts

SOLVE

Hi @natxosobrado  In order for the first and last name properties to be populated, your form needs to have field labels "First name" and "Last name"

 

Instead it appears your forms are using Apellido Requerido and Nombre Requerido. Those values are being captured in your contact records under the Collected Forms property group. 

 

Change the properties in the sidebar to see the correct properties when viewing a contact record.  

 

Thank you,

Ed Justen  


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2 Replies 2
edjusten
Solution
HubSpot Employee
HubSpot Employee

Hubspot doesn't match "name" and "surname" data contacts

SOLVE

Hi @natxosobrado  In order for the first and last name properties to be populated, your form needs to have field labels "First name" and "Last name"

 

Instead it appears your forms are using Apellido Requerido and Nombre Requerido. Those values are being captured in your contact records under the Collected Forms property group. 

 

Change the properties in the sidebar to see the correct properties when viewing a contact record.  

 

Thank you,

Ed Justen  


Did my post help answer your query? Help the Community by marking it as a solution
0 Upvotes
natxosobrado
Member

Hubspot doesn't match "name" and "surname" data contacts

SOLVE

Hi Ed,

 

Thanks for the info. I just adjust the Hubspot and I see the data. 

 

Greets.

0 Upvotes