Hubspot doesn't match "name" and "surname" data contacts
SOLVE
Hello everyone,
First of all, thanks for helping. Maybe my doubt is easy but I can't find the solution.
I have one form (create with html) with basic fields (name, surname, email). I have tried to fill it and Hubspot has new lead with the info. I see the lead in the crm and I see the new email with every fill complete. That's ok.
I saw console code and in name is this code: "_com_liferay_login_web_portlet_LoginPortlet_firstName".
The problem appears when I go to my Hubspot database. I can only see "email field" complete, I don't see name and surname, but in my confirmation email these fields were correct... Why these fields are not fill like email?
Hubspot doesn't match "name" and "surname" data contacts
SOLVE
Hi @natxosobrado In order for the first and last name properties to be populated, your form needs to have field labels "First name" and "Last name"
Instead it appears your forms are using Apellido Requerido and Nombre Requerido. Those values are being captured in your contact records under the Collected Forms property group.
Hubspot doesn't match "name" and "surname" data contacts
SOLVE
Hi @natxosobrado In order for the first and last name properties to be populated, your form needs to have field labels "First name" and "Last name"
Instead it appears your forms are using Apellido Requerido and Nombre Requerido. Those values are being captured in your contact records under the Collected Forms property group.