Hubspot automcatically merges contacts

nickgoloborodko
Contributor

We're having a major issues where hubspot is merging contacts based on the email address.

 

We have a web based form that customers submit their details through. Email is a required field. Some customers are entering their email as "noemail@gmail.com" and a few other variations. This is causing us huge issues since contacts are then automatically merged into one.

 

This is an extremly frustrating behaviour. Contacts SHOULD NEVER be automatically merged. Is there any way around this?

 

1 Reply 1
roisinkirby
HubSpot Product Team

Hey @nickgoloborodko contacts are identified in the CRM based on a unique email address -  if multiple people are submitting details on a form using the same email there is no way for HubSpot to distinguish between each use.r 

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