Hubspot Insights sunsetted? Paid alternative?

[HanzWil]

I just saw a remark in our Hubspot account that Hubspot Insights is being sunsetted.  Breeze is supposed to replace the HI, but in order to use it you need to pay (a lot!).   

I'm really shocked that a feature can just be pulled like that and be replaced by a paid feature.   I've been looking, but it doesn't seem there is going to be a "breeze light" which would do the same thing has Hubspot Insights used to do.  

Is everybody just fine with this? And better yet: is this normal behaviour for Hubspot to just pull features away - even from enterprise packages - ?

[NSegol]

You are not alone! This is crazily unreasonable. I have a multi-year contract with an allocated budget and is expected to pay more for the same functionality. 

[LMcilveen4]

This is very unfortunate and quite poor form. Simple Company Name population was a great differentiator from other CRMs and a big-time saver. For my smaller clients, adding Breeze is cost prohibitive given it provides limited other benefit to their current sales and marketing tactics.

Hubspots manual data entry is slower than the likes of Pipedrive which combines the basic primary data entry across objects. Having the Company data prepopulated offset that.

This really bugs me

[CBerse]

I completely agree. HubSpot needs to fix this. Upcharge for additional enrichment from Clearbit datapoints but now starting to charge for basics like Conpany Name, address and industry is not the right way to approach this at all

[JJeffery]

Im completely agree with you @HanzWil. @Lucila-Andimol I completely understand your sentiment re the breeze being competitive with other tools. However, to remove the insights is deeply frustrating. The little things like adding the company name and domain off the back of the email domain, of the created contact, feels backwards to me. Forcing people to upgrade to a tool, no matter how powerful or not doesn't feel right. 

[Lucila-Andimol · Accepted solution]

Hi @HanzWil 

Yes, HubSpot insights is being replace by Breeze intelligence enrichment

as mentioned in this document.

But Breeze is a much more robust tool now, you not only get data enrichment

but a lot of AI features.

If you compare the cost of Breeze with other tools,

and having it in the same UI without having to go outside HubSpot

the cost is quite competitive.

you can checkout all Breeze functionalities here

hope this helps

[BérangèreL]

Hi @HanzWil, @Lucila-Andimol, @JJeffery, @CBerse, @LMcilveen4, @MWard7, @cjonesy, @PZito, @ZoeBarber, @dmartone, @ABrekstad8, @DRoberge,

Thank you for sharing this feedback. I hear and feel the frustration you are sending.

I'm sorry to hear about your experience regarding this.

I would like to apologize for the frustration, data issues, and business impact this has caused.

I'd like to thank you for sharing your valuable feedback! This means a lot to us.
I have shared it internally to bring more visibility to it.

As a temporary solution, if you send me via private message your Hub ID, we could turn on HubSpot Insights for you until it’s sunset.

Thanks.

Best,
Bérangère

[HanzWil]

Hi,

That might be, but still a feature is removed. If you ask me the right way would have been to offer a "light" version with the same features as now with Hubspot Insights and a paid version for all the options.  Now they just remove a functionality which was actually part of the product and contract when we bought this service. 

What if they would do this with the e-mail marketing, just removing it. And then say we got a fancy new email tool but you now need to pay extra for it to use it, or you can't send any e-mails anymore.