HubSpot unique identifiers should be email and mobile
SOLVE
You should model other contact managers like Google Contacts
When I import contacts WITHOUT email addresses, it creates a duplication mess (sometimes contacts are duplicated 7 times!)
Suggestion!
Contact Unique identifies tied to EMAIL first then MOBILE second then maybe third field???
linking the unique identifiers to only the email is a mistake. Bit mistake. We are in the world of whatsapp, texting, and other ways to communicate with people. Email is a big one, but not the only one.
Many people I speak to on the phone don't give out their email address. But communication handled by mobile phone calls & text messages.
You guys really should update your coding and discuss as per above.
For contact, company, deal, ticket, or custom object properties, select the checkbox to require unique values for the property. With this turned on, users will be unable to enter the same value for multiple records. You can create up to ten unique value properties per object. Learn more about how unique value properties are used to deduplicate records.
While this cannot be applied to existing default properties, you could create a new custom phone number property and make it unique 🙂
Best regards
Karsten Köhler HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer
For contact, company, deal, ticket, or custom object properties, select the checkbox to require unique values for the property. With this turned on, users will be unable to enter the same value for multiple records. You can create up to ten unique value properties per object. Learn more about how unique value properties are used to deduplicate records.
While this cannot be applied to existing default properties, you could create a new custom phone number property and make it unique 🙂
Best regards
Karsten Köhler HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer