HubSpot sales not loading

SOLVE
CO
Member

HubSpot sales is not loading - current version of Chrome in use, computer has been rebooted, logged out of HubSpot and back in. Can get dashboard to load but contacts, companies, deals and tasks will not load.

1 Accepted solution

Accepted Solutions
jennysowyrda
Solution
Community Manager

Hi @CO and @jeh,

 

Thank you for posting. HubSpot is currently experiencing issues loading for some customers, which may be causing your portals to not load certain content. HubSpot is aware of the issue and as we get more information it will be posted at status.hubspot.com.

 

I would recommend clearing your cache to ensure that there is nothing preventing your portals from loading, however if the issue persists, can you send along screenshots of what areas of the app are not loading for you? 

 

Thank you,
Jenny

View solution in original post

37 Replies 37
jeh
Member

I have been having the same issue all morning. The only page that loads is the 'contacts' page, but then it doesn't load any contacts that I click on. Restarted computer, logged out and back in, still having same problem.

0 Upvotes
CO
Member

Same. Anyone from HubSpot? It's clearly an issue on their side. I got it to work for about 10 minutes and now the contacts, tasks and companies tabs simply say "loading." All other computer systems and Internet are working fine.

 

0 Upvotes
jennysowyrda
Solution
Community Manager

Hi @CO and @jeh,

 

Thank you for posting. HubSpot is currently experiencing issues loading for some customers, which may be causing your portals to not load certain content. HubSpot is aware of the issue and as we get more information it will be posted at status.hubspot.com.

 

I would recommend clearing your cache to ensure that there is nothing preventing your portals from loading, however if the issue persists, can you send along screenshots of what areas of the app are not loading for you? 

 

Thank you,
Jenny

View solution in original post

DanDav1961
Member

I am having the same issue on my Chrome OS Chromebook today.  "Loading" occurs on CONTACTS, COMPANIES, DEALS & TASKS and no data is visible.  On my PC in a Chrome Browser all is working fine, however, the Chromebook is the device I use exclusively.  I have cleared cookies and cache several times, rebooted the Chromebook, etc and it still hasn't corrected the issue. We need this fixed ASAP -- Do you have any other suggestions?

0 Upvotes
Sbrouillard
Participant

Same thing for me.  Works ok on a mac with chrome browser but won't load anything except dashboard.  Even links form gmail (tasks, mention, etc) lands on a forever "loading" page.

 

So, it's useless for our team right now.  Kind of an emergency.

 

Stephane

0 Upvotes
DanDav1961
Member

This suggested solution is NOT fixing the issue.  This issue started after an automatic update yesterday to Google Chrome OS - Version 59.0.3071.91 (Official Build) (64-bit) on a Chromebook.  None of my Contacts, Companies, Deals or Tasks are loading any of my data.  A fix is needed URGENTLY...Untitled drawing.png

Sbrouillard
Participant

Absolutely right, the solution is not fixing anything.  Just hope that they don't think it IS solved!  Can we UNSOLVE this issue????

0 Upvotes
DanDav1961
Member

I've posted a new thread about this issue on the advice of the Hubspot Sales Department and made them aware of the situation, however, since we are "FREE" users I have no idea how to get this expedited.

 

https://community.hubspot.com/t5/CRM/HELP-FREE-CRM-PROBLEM-Contacts-Companies-etc-are-Not-Loading/m-...

0 Upvotes
SG
Member

Hubspot Sales contacts, companies not loading. Urgently help.

0 Upvotes
jennysowyrda
Community Manager

Hi @SG

 

What steps have you taken so far to troubleshoot this issue? Have you: 

 

1. Cleared your cache

2. Tried opening in different browsers

3. Try loading the CRM in an incognito window

 

If the issue persists after taking these steps can you please send along the following information: 

 

1. What browser(s) are you seeing this issue in?

2. Are other users experiencing this issue? 

3. Send along screenshots of what you're seeing. 

 

Thank you,

Jenny

0 Upvotes
hdholakia
Participant

Hi,

 

I have tried all the steps you have mentioned. Still no luck. 

Screen Shot 2018-02-07 at 4.16.29 pm.png

 

Hope this helps

0 Upvotes
jennysowyrda
Community Manager

Hi @hdholakia 

 

Can you please confirm what browsers you're experiencing this in (chrome, safari, firefox, etc.) as well as whether it occurs in an incognito window and that you have cleared your cache? 

 

Additionally, please try connecting over different networks to see if the issue persists. 

 

Thanks,
Jenny

0 Upvotes
hdholakia
Participant

Hey Jenny,

 

This is happening with Chrome and safari both. I am using a MacBook Pro. 

Happens in the incognito window too.

I have cleared my cache and restarted as well.

 

Thanks

H

0 Upvotes
hdholakia
Participant

Hey Jenny,

So i tried connecting to my personal hotspot using my phone's network and things work but when i switch back to my wifi network I am back to square one.

Do you know why this is the case?

Thanks,

HD

0 Upvotes
jennysowyrda
Community Manager

Hi @hdholakia

 

If you can provide me with: 

  1. A HAR file when trying to log in
  2. The public IP address of your network and whether its you, your company, or shared with others. 

I can investigate this further for you. 

 

Thank you,
Jenny

0 Upvotes
hdholakia
Participant

Hi Jenny,

Dumb query: How can I attach the file in my reply?

Thanks,

HD

0 Upvotes
jennysowyrda
Community Manager

Hi @hdholakia

 

Not a dumb question at all! If you can upload the file to a cloud based you can send the link here, otherwise I can direct message you with next steps. 

 

Thanks,
Jenny

0 Upvotes
hdholakia
Participant

Hi Jenny,

Here is the link to my .Har file

https://drive.google.com/file/d/1XrbE2DCJ5JBHdRXWaZR3f2mEIA6yBALv/view?usp=sharing

 

Thanks

HD

 

0 Upvotes
jennysowyrda
Community Manager

Hi @hdholakia

 

Thank you very much! Do you have the public IP address that you're working off by chance? 

0 Upvotes
hdholakia
Participant

Hi Jenny,

 

My external ip is 

Hemangi$ curl ifconfig.me

103.204.165.226

 

Thanks

HD

0 Upvotes
jennysowyrda
Community Manager

Thank you @hdholakia! I am going to dig into this a bit with the Support team and will reach out once I have next steps! 

 

Thank you,
Jenny

0 Upvotes
jennysowyrda
Community Manager

Hey @hdholakia 

 

Are you still experiencing this issue? I am working with the Support team and they are seeing that your IP address (which is the root of that issue) has recovered, meaning you would be all set. 


If you are still experiencing this issue after clearing your cache, please let me know. 

 

Thank you,

Jenny

0 Upvotes
hdholakia
Participant
Hi Jenny.
It’s working. Sorry I didn’t get back earlier.
0 Upvotes
JohnatBetter
Member

We are having similar issues, 3 dots constantly animating and nothing loading on contacts tab

 

Mac
Safari v 9.0

cache cleared

0 Upvotes
JohnatBetter
Member

anybody?

still an issue!!

0 Upvotes
jennysowyrda
Community Manager

Hi @JohnatBetter


Are you experiencing this issue across multiple browsers (safari, chrome, firefox, etc.) as well as different internet networks? Are all users experiencing this or only certain users? The more information you can share if you're still experiencing this issue, the better we can advise on next steps. 

 

Thank you, 
Jenny 

0 Upvotes
JohnatBetter
Member

Hi There,

 

I have installed firefox and its working on the mac, its just an issue with safari

0 Upvotes
rnorum
Participant

I have the same problem with Chrome, Safari and Firefox as well...

MFS
Member

I have the same issue for months, i tried all solutions.

still doesent work