HubSpot contact ID maps to another ID

[thulani]

What caused a given Contact ID to map to another one. On pasting some IDs into the Portal URL for a contact it opens the contact but the URL changes to a new one with a different ID.

If I call the HubSpot API with that same ID it also returns the data but the record  ID is mapped to a different ID as the Portal URL does.

The problem I am having is that I have data that was synced with Fivetran into a database and I rely on that to read as a source to make updates to HubSpot via file imports into the HubSpot portal, but the IDs that have this problem are rejected on the import as not being a valid record ID.

To find work arounds for this I am trying to understand how this happens in the first place

[franksteiner79 · Accepted solution]

Hi @thulani 

My best guess is that these are merged records which HubSpot internally redirects.

Have you checked the "Merged Contact IDs", if a contact (or any other object) has a value for there it means it was created from a previous merge.

Frank

[thulani]

Thanks Frank, you are indeed right, these are merged contacts

[thulani]

Given that the API handles this gracefully, it also feels fair that the imports should do the same.