First ever post and it's about an issue that none of my team or IT can help with so reaching out to you guys.
I have a 365 Calendar linked with HubSpot.
When someone books in a meeting through the meeting tool, it works perfectly and adds the meeting to my calendar.
However, whenever I create a task (e.g. Send an email/Log a call), these are also synced to my calendar.
My question is if there is a way to not sync the tasks to my calendar, but still ensure that meetings that are booked using HubSpot are synced.
I have attached a picture of my calendar below so you can see 🙂
The weirdest thing however is that the task is syncing to a previously used email address (in blue in the calendar) with HubSpot and not the current one I am using (red in the calendar) - I can't see this Email Address/Calendar anywhere in HubSpot, however when I go into the task, it does say assigned to "Deactivated User" - When I go to users, this email address is not there 😕
No worries! Thank you for sharing. It seems like something is changing the task assignee automatically. At the 2:10 mark in the video before you changed the date, it was assigned to you. Then, you changed the date, opened it again and the task was reassigned (see 2:38 min mark in video). You then manually reassigned it to yourself. This one did not show up on the calendar. The "TEST" one you created did show up on the info acct. If you were to go back and check that task, I suspect it is now reassigned to the deleted user.
If you'll bear with me at the risk of asking the same thing again, could you check the following spots for potential integrations?
HubSpot Workflows (there could be something in here changing the task owner):
Connected Apps in HubSpot:
Private Apps in HubSpot:
If the problem isn't identified in one of the three options above, we may need to check if you have any integrations set up in motion.
The only other thing I can think of is that it's something to do with setting up info@ as the main user (to test Hubspot) and then we cancelled the account - maybe it's still linked somewhere in the background.
I then setup Hubspot with my main email minhaz.moosa@ and no mention of info@ anywhere on the system
However, on new tasks, it automatically defaults to "Deactivated/Removed User (info@)"
No worries! Thank you for sharing. It seems like something is changing the task assignee automatically. At the 2:10 mark in the video before you changed the date, it was assigned to you. Then, you changed the date, opened it again and the task was reassigned (see 2:38 min mark in video). You then manually reassigned it to yourself. This one did not show up on the calendar. The "TEST" one you created did show up on the info acct. If you were to go back and check that task, I suspect it is now reassigned to the deleted user.
If you'll bear with me at the risk of asking the same thing again, could you check the following spots for potential integrations?
HubSpot Workflows (there could be something in here changing the task owner):
Connected Apps in HubSpot:
Private Apps in HubSpot:
If the problem isn't identified in one of the three options above, we may need to check if you have any integrations set up in motion.
That's frustrating and quite overwhelming! What do you think about reassiging all those tasks to someone else or no one? I think this would remove them from the calendar.
Another spot to potentially check is that you don't have any integrations set up from the App Marketplace:
Do you remember how you started syncing them to begin with?
Let us know if neither of these are the solution you're after, and we will keep troubleshooting 🙂