HubSpot Free CRM form duplicate issue

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New Contributor | Gold Partner

Hi,

 

We've been using HubSpot's free CRM for a couple or our clients and they love it! Although, it seems that when we rename our collected form (in the marketing section), it creates new ones as soon as a user complete another form. I can tell since another CSS selector is being added when I click on the new forms created.

 

Is this some kind of temporary problem or maybe a way to fix this? We rename our forms to make is easier to identify them when we have filters in the sales section.

 

Thanks,

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HubSpot Alumni

Hi @jgirouard, thanks for reaching out and I'm glad you've been liking the product!

 

So, this is actually expected behavior - in order to name the Collected Forms, we look at the ID and class names on the <form> tag on the external form. This allows us to be able to identify and recognize submissions as they come, and therefore it is necessary for the form names ot have this specific format. I would imagine that the ability to rename forms is mainly for future record-keeping purposes, once the form is out of use.

 

I hpe this helps - let me know if you have any more questions on this!

 

May

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HubSpot Alumni

Hi @jgirouard, thanks for reaching out and I'm glad you've been liking the product!

 

So, this is actually expected behavior - in order to name the Collected Forms, we look at the ID and class names on the <form> tag on the external form. This allows us to be able to identify and recognize submissions as they come, and therefore it is necessary for the form names ot have this specific format. I would imagine that the ability to rename forms is mainly for future record-keeping purposes, once the form is out of use.

 

I hpe this helps - let me know if you have any more questions on this!

 

May

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New Contributor | Gold Partner

Hi @MayPascaud, thanks for the quick answer.

 

This is answers perfectly my question. I just find it funny that we're able to rename the forms only when they're not used anymore but hey, here's a reason to buy HubSpot 🙂